Sprint is THE worst Cellular Provider….EVER
What follows is a partially written annal of my 3-4 year relationship with Sprint PCS. At some point I stopped detailing every even….but I’ll think you’ll get the idea regardless.
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What was I thinking?
A little over a year ago I decided to try Sprint because at the time they were the only provider that supported the Treo 650. About 4 months into my agreement, I dropped my phone and cracked the shit out of the display. Luckily, I had purchased the insurance. This was the beginning of an ordeal that STILL haunts me some 12 months later.
Now, this story definitely has it’s funny parts. My call to tech support went a little something like this…
“Hi, I need to have my phone replaced. I broke it.”
“Certainly sir, we will be sending you a refurbished Treo 650.”
“Do you have any new units? I have health problems which require that I have absolutely sterile equipment.”
“Sir, we are only able to offer you a refurbished unit at this time.”
“Mam, I’m not sure you understand what I’m saying to you. If you were to send me a refurbished unit and I were to actually use the device, I would die shortly thereafter due to the immuno deficiencies in my system. I have advanced Aquired Immuno Definciency Sydrome. Do you understand what I am saying to you?”
“Yes sir, one moment while I speak to my supervisor…… <3 minute pause> Ok….sir? I’ve been authorized to send you a brand new Treo 700p. Will that be ok?”
“Yes, thank you”.
At this point in time, the representative forwarded me to the claims people. You’d think that the claims people and the Sprint people would be the same people, but they are not. In fact, they do not even appear to have a close working relationship. They might as well be speaking a different fucin’ language. So anyways, the claims people informed me that I should be expecting a self addressed envelope within 3 days and that I should use it to return the broken equipment.
2 days later, my new phone arrives. Yay! I thought to myself, ‘Wow, Sprint is really on the ball…I’m really glad I chose them.’ I had no idea how quickly this opinion would do a complete about face.
1 week later….still no envelope. I call Sprint…and sit on hold for 5 minutes. I get the Sprint rep and explain that I am waiting on an envelope to send my broken equipment.
‘I’ll just make a note on your account sir, but then I’ll need to transfer you to the claims department.”
“Can’t you just tell them that I need the envelope? I’ve been on hold for 5 minutes already. I just need them to send the envelope they said was on the way.”
“I’m sorry sir, you’ll need to talk to them directly.”
Ok, so I sit on hold for another minute or two and then explain everything AGAIN to the claims people.
“Ok sir, we’re very sorry…we’re sending out the envelope now, you should have it within 3-4 days.”
Another week goes by and still I have no envelope. I start to get worried. I think to myself, “I wonder when they’re automated system is going to bill me for this equipment even though I’ve been trying to return it for over 2 weeks.” I decide to wait another week…just in case the envelope got lost in the mail. One week later, and still no envelope, I call Sprint and once again explain my plight twice…once to the Sprint rep and then again to claims. I’m once again assured that an envelope is being sent.
3 weeks go by and the thought occurs to me that I STILL haven’t recieved my envelope. At this point in time I think to myself, ‘Hey….they must not want thier old equipment back.” I decide to put the ordeal out of my mind and get on with my life.
Fast forward 9 MONTHS…..
I notice a rogue $300 charge on my account for ‘equipment fees’. When I called support they informed me that I never returned my phone and so I was being charge.
This sort of thing actually repeated itself again. There is also additional BS about me adding a line to my plan and them restarting my contract even though I specifically asked them if this would happen and they assured me it wouldn’t.
END OF LINE
. Gruv Glu once again delivered. Great job all.
